We offer a 2-day return policy. If you receive a damaged item or the wrong product, you have 2 days from the date of delivery to request a return.

To be eligible for a return, please submit your request within 2 days of receiving your order.

To start a return, you can contact us at reachus@rixoshopping.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at reachus@rixoshopping.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

If you would like to exchange an item, please return the original item first. Once we receive and inspect the returned item and approve the return, we will process your exchange and ship the replacement item.

Please note that the replacement item will be shipped only after we have received the returned item.

Customers are responsible for paying the shipping charges for sending the replacement item.